WrenchHarbor Terms of Service
Version 2026-10-19.us.3 · October 19, 2026
1. Provider, agreement and eligibility
OMNI SISTEMAS - SOFTWARE HOUSE LTDA, a company established in Brazil, operates WrenchHarbor. Business address: Rua Bacurau Americano, 170, Jardim Planalto, Arapongas - PR, 86706806, Brazil. Email: contato@oficinatop.com.br. These terms govern the WrenchHarbor website and shop-management service. The service is offered to automotive businesses, not for personal household use. You must be at least 18, authorized to act for your business, and authorized to provide its records. By creating an account or using the service, you accept these terms on behalf of that business. The separate subscription confirmation describes the price, billing period and recurring-payment authorization. Mandatory rights under applicable law are preserved.
2. Accounts and authorized use
Provide accurate account information, protect your credentials, and give team members only the permissions they need. You are responsible for authorized activity under your account and for promptly reporting suspected unauthorized access. Do not access another shop’s records, bypass access controls, distribute malicious content, overload the service, infringe others’ rights, or use WrenchHarbor for unlawful or deceptive activity. We may restrict access reasonably necessary to address abuse, security incidents, nonpayment or legal obligations; where practicable, we will explain the restriction and provide a way to contact support.
3. Shop records and ownership
You retain your rights to the content and records you submit. You grant us permission to host, process, display and transmit that content only to operate, secure and support the requested service, comply with law and carry out your instructions. You are responsible for the accuracy, lawful collection, permissions and retention of customer, employee and vehicle information. Keep appropriate independent copies of critical records. We retain ownership of the software, brand and service materials; your subscription grants access to the service, not ownership of its software.
4. Plans and the 14-day Pro trial
Essentials costs USD 39 per month or USD 390 per year; Pro costs USD 59 per month or USD 590 per year; Multi-Shop costs USD 99 per month or USD 990 per year and supports multiple shop locations without a two-location cap. Paid plans include unlimited team members and core records, subject to reasonable security and usage controls. AI, media, storage and optional integrations have the availability and limits displayed in the service; a plan does not activate an unconfigured provider. An eligible primary owner may activate one 14-day Pro trial lasting 336 hours, with no card required. A trial alone does not create a paid subscription or charge. If you only test, Pro remains available until the original trial end. If you voluntarily subscribe and the first payment succeeds, your free trial ends and the chosen paid plan starts immediately. A failed or pending payment does not end an otherwise valid free trial. Historical subscriptions authorized under earlier terms retain their original agreed billing timing.
5. Recurring charges and taxes
A paid subscription starts only after you expressly authorize its recurring payment. It renews automatically each selected month or year until canceled. The checkout identifies the plan, USD price, cycle and first charge timing before authorization. Choosing Subscribe now authorizes an immediate first charge, even during a free trial. After successful payment, the selected monthly or annual period starts immediately and renews on that paid schedule; unused trial days are not added to the paid period. Merely starting a free trial without a card does not authorize any payment. Existing subscriptions remain subject to the billing timing previously authorized. Applicable taxes are additional and are shown or calculated during checkout when required. Your card issuer may impose currency-conversion or other charges. Stripe handles card details directly; we do not collect full card numbers or security codes. Your bank may require additional authentication. A checkout return or payment attempt does not by itself prove payment.
6. Changes, cancellation and payment failures
Use Settings → Plans & billing → Manage billing to update your card, review invoices, change an eligible plan or cancel. Changes may generate prorated charges; review the amount and effective date before confirming. Reductions scheduled for a future period do not change current access immediately. Canceling stops renewal at the end of the current paid period or original trial period, as shown in billing management. Cancellation alone does not refund charges already paid. If you cannot access billing management, contact Support for assistance. A failed payment may require a new card or authentication; paid access is not extended merely because a payment is pending. After trial or paid access expires, records remain available to view, and you can request an export through Support; creating or changing operational records requires valid access.
7. Refunds, account closure and records
For a mistaken or duplicate charge, or another refund request, contact Support with the invoice reference and reason. Do not send full card details. Refunds are assessed under applicable law and the offer you accepted; except where required by law or expressly agreed, no automatic prorated refund is offered for unused time. Cancellation and account deletion are separate requests. Before requesting deletion, export the records you must keep. We may retain payment, agreement, security or other records needed for legal obligations, fraud prevention or disputes, and limited backup copies subject to their normal lifecycle. Email: contato@oficinatop.com.br.
8. Repair documents, taxes and optional services
WrenchHarbor helps prepare estimates, repair orders, inspections, invoices and receipts; these documents have different purposes. Your shop must review customer authorizations, itemization, tax treatment and rates, permitted fees, licensing, warranties, disclosures and retention requirements for its jurisdiction. WrenchHarbor is not your accountant, lawyer or tax authority and does not promise compliance in every US state. Recording a customer payment in the shop ledger does not process that payment through Stripe. Stripe here bills the shop’s software subscription. Optional WhatsApp or other communications require separate configuration, authorization and appropriate recipient permissions. Provider acceptance does not guarantee delivery. Features requiring unavailable infrastructure remain unavailable until configured.
9. Availability, AI and support
We use reasonable care to operate the service, but outages, maintenance and third-party failures can occur. No uninterrupted availability or service-level guarantee is included unless separately agreed. AI results may be inaccurate and require human review, particularly before repairs, pricing, customer communications or document creation. Do not rely on generated content as a substitute for qualified professional judgment. Support is available by email and through in-app tickets. Response times vary; no 24/7 response or guaranteed resolution time is included. Email: contato@oficinatop.com.br.
10. Responsibility and limits
To the extent permitted by applicable law, the service is provided as available, without a guarantee that it meets every specific business purpose. Neither party is responsible to the other for indirect or consequential loss, lost profits or business interruption arising from this agreement. Our aggregate liability arising from the service is limited to the subscription fees you paid us during the twelve months before the event giving rise to the claim. These limits do not exclude liability for fraud, intentional misconduct, gross negligence or liabilities and statutory rights that applicable law does not permit to be limited.
11. Updates, notices and contact
We may update these terms or the service. Material changes affecting your subscription will be communicated through the service or your account contact before they take effect; price changes apply to a future renewal disclosed in advance. A new recurring-payment authorization will be requested when required. The version and effective date appear on this page, and subscription acceptances are recorded with their document version. If a provision is unenforceable, the remaining provisions continue to apply. Contact Support to resolve a concern; nothing here removes access to competent authorities or courts or mandatory rights under applicable law. Email: contato@oficinatop.com.br.